Refund Policy

• TaxPly access payments are for platform access, filing package generation, or review services.
• Manual payment confirmation may take time while an admin reviews payment evidence.
• Refunds may be considered for duplicate payments, failed unlocks, or a paid service that was not delivered.
• Official tax payments happen outside TaxPly. TaxPly does not collect official tax payments, so TaxPly refunds do not apply to official tax liabilities.
• Expert review refunds depend on whether the review has started, is in progress, or has been completed.
• To request review, contact support with your account email and payment reference.
• Admin review timeline: target response within 2 to 14 business days during operations.

Contact support through the Contact Support page.